Turning up the dial on F&B profits

Tweak the right areas to the right degree in a coordinated way, and the needle can really start to shift. Then, with the components functioning well collectively, the business can really thrive. As a result you can expect to see more revenue, more repeat business, better margins and a more satisfied customer base, and perhaps even less key-person dependency.

Our business has traditionally been about helping hospitality businesses to attract more custom, achieve more spend-per-head and generate more repeat business – generally through restaurant and bar refurbishment and interior architecural design. Feeling drives behaviour and if an environment can achieve an aesthetic quality that customers profoundly like, it gains a significant competitive advantage – more customers visit, stay longer and return more frequently. Furthermore these projects offer an opportunity to reassess the layout and how space is used, and in many cases, with minor structural changes, we can find more income-generating floor space. At the same time, service-flow can be reengineered, thereby increasing service efficiency and improving the guest experience further.

Better performance through menu and operational enhancements

Our business is ultimately about doing things that empower hospitality businesses to perform at their very best.  And while venue redesign is usually at the centre of this offer, we also help pub & bar tenants and restaurant operators to improve performance through menu and operational enhancements. As a result of this work, our clients are able to reduce operational costs and increase sales, by improving the quality and consistency of meals, and reducing the need for specialist kitchen skills. The emphasis is very much on pushing the boundaries of food quality and consistency while finessing food preparation and menu configuration. In some cases it is also about identifying marginal gains and applying them collectively to achieve significant bottom-line improvements. It is an approach that has been tried and tested successfully at scale. We offer this service as a stand-alone or alongside our existing venue interior redesign and refurbishment services. Furthermore we can support customers throughout the entire cycle, from initial assessment and planning through to concept development, implementation, and staff training.

Turning up the dial

By approaching each establishment with an open mind and just applying the areas of expertise that have the potential to make the biggest differences, we can help to turn up the dial with regards to profitability in a very significant way. We have been designing and building hospitality environments for over 30 years now and, while every project is unique, have seen and dealt with nearly every challenge that you can imagine. And with clients reporting a 35% plus uplift in revenue as a direct result of these projects, we can say with some certainty that the approach works. Furthermore we have started, built, and successfully grown and sold businesses personally. So when it comes to advising on growth and realising the full commercial potential of projects, we aren’t just talking the talk.

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